Privacy & Cookie Policy

Last updated: 28 August 2026

Clyde Kitchens respects your privacy and is committed to protecting your personal information.

Clyde Kitchens is owned and operated by Forth Kitchens & Bathrooms Ltd, a company registered in Scotland.

Company Registration Number: SC461315
Registered Address: Unit 1, Chapelhall Industrial Estate, Chapelhall, Airdrie, ML6 8QH
Telephone: 0141 538 2000
Email: sales@clydekitchens.co.uk
Website: clydekitchens.co.uk

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name

• Email address

• Telephone number

• Postal address

• Details about your kitchen, bathroom or bedroom project

• Information submitted through our enquiry, brochure request or design consultation forms

• Information you provide when speaking to us by telephone, email, WhatsApp or in person

• Details relating to quotations, orders, deliveries and installations

• Payment and transaction information

• Correspondence between you and Clyde Kitchens

We may also collect limited technical information automatically when you use our website, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• Cookie and consent preferences

We do not intentionally collect more personal information than is reasonably necessary.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Arrange design consultations and home visits

• Provide quotations

• Process and manage orders

• Arrange deliveries and installations

• Provide customer service and aftercare

• Deal with guarantees, complaints and product enquiries

• Communicate with you about your project

• Process payments and maintain financial records

• Improve our website and services

• Maintain the security of our website

• Meet our legal, regulatory and accounting obligations

• Prevent fraud or misuse of our services

Where permitted by law, we may also contact existing customers about relevant products or services. You can ask us to stop marketing communications at any time.

3. Our Lawful Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to provide a quotation, fulfil an order or provide services you have requested.

Steps before entering into a contract – for example, when you request a quotation or book a design consultation.

Legitimate interests – where it is reasonably necessary for operating and improving our business, providing customer service, protecting our website or responding to enquiries, provided those interests do not override your rights.

Legal obligation – where we are required to retain or process information for accounting, tax, regulatory or other legal reasons.

Consent – where you have specifically agreed to a particular use of your information, including certain forms of electronic marketing or non-essential website cookies.

Where we rely on consent, you can withdraw your consent at any time.

4. Enquiries and Design Consultations

When you submit an enquiry, request a brochure or arrange a design consultation, we use the information you provide to respond to your request and communicate with you about your requirements.

This may include contacting you by telephone, email or other contact method you have provided.

Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

5. Orders, Deliveries and Installations

If you become a customer, we may need to share relevant information with organisations and individuals involved in fulfilling your order.

This may include:

• Product manufacturers and suppliers

• Delivery companies

• Kitchen, bathroom or bedroom installers

• Electricians, plumbers, gas engineers and other trades where required

• Payment providers

• Professional advisers

• IT and website service providers

We will only provide information that is reasonably necessary for them to perform the relevant service.

6. Finance

Clyde Kitchens may introduce customers to third-party finance providers or finance services.

If you choose to explore finance options, personal and financial information submitted as part of a finance application may be processed directly by the relevant finance provider, lender or finance platform.

Those organisations will normally act as separate data controllers and will have their own privacy policies explaining how they process your information.

Clyde Kitchens does not control how an independent lender uses information submitted directly to that lender.

7. Payments

Where payments are made electronically, payment information may be processed by our payment providers.

We do not normally retain complete credit or debit card details ourselves where payments are handled through an authorised third-party payment service.

Payment providers may process your information in accordance with their own privacy policies and security requirements.

8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services, including:

• Suppliers and manufacturers

• Installers and contractors

• Delivery companies

• Payment processors

• Finance providers where applicable

• Website hosting and IT providers

• Email and communications providers

• Accountants, insurers, solicitors and professional advisers

• Government, regulatory or law-enforcement authorities where legally required

Third parties processing information on our behalf are expected to handle it securely and only use it for the purpose for which it was provided.

9. International Data Transfers

Some of the technology or services used by our website or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate protections are in place as required by UK data protection law.

These protections may include recognised adequacy arrangements or approved contractual safeguards.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the type of information.

As a general guide:

• General enquiries may normally be retained for up to 24 months after the last communication.

• Customer, order, invoice and transaction records may normally be retained for at least 6 years where required for legal, accounting or tax purposes.

• Information relating to guarantees, installations or ongoing customer service may be kept for the duration of the relevant guarantee or for as long as reasonably necessary to deal with a customer relationship.

• Marketing information is retained until you unsubscribe, withdraw consent or it is no longer required.

Information may be retained for longer where reasonably necessary to establish, exercise or defend legal claims or comply with a legal requirement.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to personal information is limited to people who reasonably require it to perform their role.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

• Object to direct marketing at any time

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, contact:

Email: sales@clydekitchens.co.uk
Telephone: 0141 538 2000

We may need to verify your identity before responding to a request.

13. Complaints

If you have concerns about how Clyde Kitchens has handled your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Further information is available at ico.org.uk.

Cookie Policy

14. What Are Cookies?

Cookies are small text files stored on your computer, smartphone or other device when you visit a website.

Cookies can be used to make websites function correctly, remember preferences, improve security, understand how visitors use a website and provide certain third-party services.

Similar technologies may also be used for these purposes.

15. How We Use Cookies

The Clyde Kitchens website may use the following categories of cookies.

Strictly Necessary Cookies

These cookies are required for the website to operate correctly.

They may be used for functions such as:

• Website security

• Form functionality

• Remembering cookie preferences

• Managing sessions

• Preventing spam or malicious activity

Because these cookies are necessary for the website to function, they may not require your consent.

Functional Cookies

Functional cookies may remember choices you make or allow additional website features to operate.

Where these cookies are not strictly necessary, they will only be activated where the appropriate consent has been provided.

Analytics Cookies

Analytics technologies may be used to help us understand how visitors interact with our website, including information such as which pages are visited and how visitors reach the site.

Where consent is legally required, analytics cookies will not be activated until you have given your permission.

Third-Party Cookies and Services

Our website may contain links to or functionality provided by third-party services such as:

• Trustpilot

• WhatsApp

• Finance providers

• Embedded or externally hosted services

When you interact with these services or leave our website to visit them, the third party may collect information and use cookies according to its own privacy and cookie policies.

Clyde Kitchens does not control cookies set directly by independent third-party websites.

16. Cookie Consent

When you first visit our website, you may be shown a cookie consent banner allowing you to manage your preferences.

You should be able to accept or reject non-essential cookies and change your preferences where the website’s consent system provides this functionality.

Strictly necessary cookies may remain active because they are required for the website to function.

We will not intentionally place non-essential cookies requiring consent on your device before the appropriate consent has been provided.

17. Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their settings.

You can normally:

• Delete existing cookies

• Block cookies

• Block third-party cookies

• Allow or reject cookies from particular websites

• Clear cookies when the browser closes

Blocking certain cookies may affect how some parts of the Clyde Kitchens website function.

18. External Websites

Our website may contain links to other websites.

Once you leave clydekitchens.co.uk, the privacy and cookie practices of the external website will apply.

We are not responsible for the content, security or privacy practices of independent third-party websites.

19. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will be published on this page with the date it was last updated.

20. Contact Us

For questions about this Privacy & Cookie Policy or how we use your information, please contact:

Clyde Kitchens
Operated by Forth Kitchens & Bathrooms Ltd
Unit 1, Chapelhall Industrial Estate
Chapelhall
Airdrie
ML6 8QH

Telephone: 0141 538 2000
Email: sales@clydekitchens.co.uk
Company Registration Number: SC461315